Deposit

The hot tub hire company requires a £100 deposit by cheque to be made payable too Support Parties Ltd. and sent to 39 Sydney Rd, Sheffield, S6 3GG within 3 working days of the time of booking. This deposit is in addition to the hire fees and any delivery charges ,these need to be made by either cash on delivery or cleared cheque before we arrive. No card payments are currently accepted. The deposit is refundable on collection of the hot tub providing there is no damage to it, we have access to get to it on the agreed time and date of collection and it has not been stolen. Any damages caused by gross missuse and not covered by the £100 deposit will be billed accordingly ie a punctured or ripped hot tub liner will be billed at £300. If the customer does not pay for damage willingly then we will pursue the lost moneys in a small claims court and if it has to lead to this stage then we will also claim for lost hire time. If we arrive to deliver your hot tub at the agreed time and no one is in to receive it then we will try to rearrange delivery subject to extra fuel costs. If our driver is too busy to redeliver then your deposit will be forfeited. It is up to you to be in on the date of delivery. Normally we will give you a morning or afternoon delivery slot, for a more precise time you can call the hottub hire company after 8am on the morning of your delivery day.

Cancellations

You can cancel your hot tub hire booking up to 48 hours before your delivery time and your deposit will be refunded in full . If you cancel within 48 hours of your delivery date/time your deposit will be forfeited.

Accidents/Injury

The hot tub hire company will not be held liable for any accidents, injurys or death caused by missuse of our tubs,this includes falling over on wet surfaces or falling in or out of the hot tub etc. We will not be held responsible for any accident,injury or death caused by missue of alcohol or drugs whilst using our hot tubs. We highly recommend not using a hot tub on your own. We also recommend consulting your gp before hiring our hot tubs if you have any heart condition or are pregnant. Again we will not be held responsible for any accident ,injury,loss of wages or death in these circumstances. The hot tub hire company has 2million pounds liabilty insurance but this will only cover you in the unlikely event that an injury is caused due to an electrical fault on our tub. please note : All our tubs are PAT tested regularly and come with an RCD if you dont have one built in to your cosumer unit.

 Chemicals

Your health is of upmost importance to us whilst hiring our hot tubs and all of our tubs are thoroughly cleaned at our base or in front of you on site before each new hire period this is done using detergent and bacteria killer. We bring enough chemicals with us for your hire period .We add the chemicals to start you off and show you how to add more.

Damages to your property

Hot tub hire will not be held responsible for any damages to your property through hiring any of our tubs,this includes any water damage or weight damage to structures as a result of the hot tubs location. It is the customers full responsibility to make sure the area where the hot tub is going to be placed is suitable and will not cause any damage. Things like the filled weight of a tub(1600kg) on decking need to be taken into account as do the amount of water that will be diplaced on the floor.

By hiring any of our hot tubs you agree you have read and accept our terms and conditions.